Below are some reasons why your tracking information is not available:
If your order has shipped and cannot be modified, you may refuse the package or return it using our Online Returns Center.
If the package will not reach you because of an incorrect address, it will be returned to us as undeliverable and you will need to place a new order.
Tracking within your account.
If tracking on your order is available, you can track your package inside your account on the specific order's detail page. The shipping method, tracking number and carrier for your package will be listed in your account and in your shipment notification e-mail. If you need to contact the carrier, you can find contact information by going to the carriers website.
Orders that are returned to us as undeliverable are not able to be re-shipped until payment has been made for shipping services again. If you would like to claim your packages that are listed you will have 15 calendar days to retrieve said materials. If more than 15 calendar days elapses the order is considered abandoned and Surefire Graphics has the right to discard materials, unless otherwise agreed upon in writing.
If you suspect your order cannot be delivered as it currently is address and / or you have not received confirmation of its return or refund after 1 week from the estimated delivery date, please contact us.
Due to the speed of our turnaround, you may only cancel a job the same business day you place your order. The cancellation must occur before the cutoff time that applies to your order and the related product(s) that were ordered. A minimum charge of $35 + 3% of total job cost (includes shipping) is applied to jobs canceled. No refunds will be issued for orders cancelled after the business day order was placed. In those instances we will issue store credit.
If a refund is issued it can take up to 12 days for the funds to be released back to your account, we have no control over this process and it cannot be expedited.
If you need to make a change to your order please do NOT place another order we can make the changes for you. Please fill out the callback form below and choose the change an order checkbox to notify us that you need to make a change to the order(s) details.
In the event that one of these are input incorrectly your bank will put a Pending Charge on your bill but this is not an approval. Once a Non-Approved Pending Charge is populated on your Credit Card Statement it can take a number of days to be released. This is not something that we can change and you will have to contact your bank to find out more details on their Pending Charge release policy.
Surefire Graphics is not responsible for delays and/or damage incurred during shipping. Title for finished work passes to the customer upon delivery to the carrier at shipping point; or upon mailing of invoices for the finished work or its segments, whichever comes first. If the "pickup" option is selected when the order is originally placed you will have 15 calendar days to retrieve materials. If more than 15 calendar days elapses the order is considered abandoned and Surefire Graphics has the right to discard materials, unless otherwise agreed upon in writing.
Claims for defects, damages, or shortages must be made by the client in writing no later than 10 calendar days after delivery. If no such claim is made, Surefire Graphics and the client will understand that the job has been accepted. By accepting the job, the client acknowledges that Surefire Graphics's performance has fully satisfied all terms, conditions and specifications. Any disputes on products or services purchased by your credit card authorization from Surefire Graphics shall be dealt with between the customer and Surefire Graphics.
Note: If you think your package has been stolen, please contact us.
If you need a receipt for your order, you can always print one in Your Account.
|Tracking Information||Contact Information|
|A1 Courier Services||Phone: 1-800-821-3641, Option 2|
|ABF Freight System Inc.||Phone: 1-800-610-5544|
|Air Canada||Phone: 1-800-387-4865|
|CEVA Logistics||Phone: 1-800-592-7489 (6 a.m. to 5 p.m. PT)|
|DB Schenker||Phone: 1-877-280-4573|
|Delta Cargo||Phone: 1-800-352-2746|
|DHL Express||Phone: 1-800-225-5345|
|Landmark Global||Phone: 519-737-9101|
|Menlo Worldwide/UPS Supply Chain Solutions||Phone: 1-800-443-6379|
|OnTrac||Phone: 1-800-334-5000, Extension 4200|
|Parcel Pool||Phone: 1-877-727-2354|
|Southwest Cargo||Phone: 1-800-533-1222|
|United Cargo||Phone: 1-800-822-2746|
|US Airways Cargo||Phone: 1-888-300-0099|
|U.S. Postal Service||Phone: 1-800-222-1811|
Note: If you have feedback about your experience with one of our carriers, please contact customer service.
It's common place to see variations in the tracking information listed in Your account and the details on a carrier's website. Every carrier uses their own terminology to indicate different shipment states.
Here are a few examples:
|Carrier Tracking Says||Surefire Graphics Tracking Says||What It Means|
|UPS: "A UPS shipping label has been created"||Shipment has left seller facility and is in transit||The shipment has left the Surefire Graphics or merchant fulfillment center.|
|USPS: "Notice left"||Delivery Attempted||A delivery attempt was made for your package.|
|UPS: "Same Day Will Call"||Available for pickup||The package is available for pickup at the carrier's facility.|
Additional production includes, but is not limited to folding, scoring, perforating, die-cutting and drilling. (please see section 23., sub category a. for more information on when printing occurs.
Print turnaround times displayed on the price calculator page are only estimates. At Surefire Graphics's discretion, if a job does not ship by the estimated turnaround, Surefire Graphics may issue a store credit towards the customer's next order, but the customer must request this credit. The amount of the credit is at the discretion of Surefire Graphics. Resellers do not qualify for store credit. Exceptions to the issuance of store credit include, but are not limited to equipment failure/power outages, 3rd party shipping errors and "acts of god".
Once you have located the correct order and/or job please click the upload icon under Upload Files and begin to upload files to that specific job. DO NOT re-order this job simply because you are unable to upload your files. This order has already been purchased and charged, this will result in a duplicate order.